| Wednesday, March 21 | ||
| 9:00 – 10:30 | Plenary: Client Voices: The Past, Present and Beyond (Smart Campaign) | |
| 10:30 – 11:00 | Coffee Break | |
| 11:00 – 11:30 | Conference Opening Ceremony | |
| 11:30 – 1:00 | Plenary: The Enabling Environment for Responsible and Inclusive Finance (AMIR) | |
| 1:00 – 2:00 | Lunch | |
| 2:00 – 3:30 | Peer Learning Sessions
Investors and funders role in the promotion and uptake of responsible finance (OikoCredit) CARE’S VSLA Financial Linkage Approach with MFIs: A Stepping Stone to Responsible and Inclusive Finance (CARE) Improving Savings through Financial Education: A focus on youth (SBFIC) |
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| 3:30 – 4:00 | Coffee Break | |
| 4:00 – 5:30 | Peer Learning Sessions The Business of Fintech in Africa: Opportunities and Risks (Smart Campaign)Responsible Finance practices in agricultural value chain financing (ICCO)How does it work in practice? Implementation lessons from consumer education projects in Mozambique, South African and Rwanda (Genesis Analytics) |
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| Thursday, March 22 | ||
| 9:00 – 10:30 | Plenary: Responsible Digital Payments: Making it Meaningful for Clients (Better than Cash Alliance/UNCDF) | |
| 10:30 – 11:00 | Coffee Break | |
| 11:00 – 12:30 | Plenary: The Business Case for Consumer Protection Certification of Financial Service Providers (Smart Campaign) | |
| 12:30 – 2:00 | Lunch | |
| 2:00 – 3:30 | Trainings Management of Risk and Fraud in Digital Financial Services (MicroSave)Integrating Consumer Protection in new product design processes (MicroSave)Financial Education Toolkit: How to design, implement and measure programs (Genesis Analytics) Sustainability of Microfinance Institutions through Client Training (SBFIC) The State of Financial Consumer Protection Regulation and Supervision (Invitation Only) |
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| 3:30 – 4:00 | Coffee Break | |
| 4:00 – 5:30 | Trainings Continued | |
